This Refund Policy only applies to fees collected by Us for services provided by the captains deck. And this Policy does not apply to the Consular Fees which are paid towards your Consular Application to the country's Consular service(s) you are applying for. All Refunds will be governed by laws of the local country where the services are being rendered. The Consular fee and legalisation fee will be subject to the refund policy of the respective country You are applying for.
It is important that You read this Refund Policy carefully. You should familiarise yourself with the terms of this Refund Policy, prior to purchasing any goods or services from the captains deck.
Interpretation
Unless otherwise defined, defined terms in this Refund Policy shall have the meaning given to them earlier in these Terms and Conditions.
Service Fees: mean the fees payable by You for the Services purchased in accordance with the Services Terms and Conditions. Service fee will not be refundbale even if you decide not to submit application due to any reasons
Issuing Bank: means the bank who has issued card to You as card holder.
Refund Eligibility Criteria: means the criteria set out in the below Section.
Refund Request Form:means a form with requested information to initiate a refund which can be completed or may be obtained from the the captains deck Application Centre.
Optional Services: has the meaning include all value-added services/additional services/Premium Services which are described and offered by us on our Website. Courier fee once paid wont be refundable.
Services Terms and Conditions:means the terms and conditions for the use of the payment portal and provision of the Services offered by the captains deck to their customers.
Chargeback: means where a customer or You (as applicable) using the online payment portal makes a complaint to his/her card issuer bank that a transaction is disputed and/or fraudulent.
Transaction Charges or convenience fee: means any fees levied by a bank or financial institution upon processing a valid refund request to You or a customer (as applicable) which may vary from case to case. This will not be refundable at any circumstances